FAQ

Mail server settings

• Incoming mail server (IMAP): mail.wtrt.net
• Incoming server port number: 993
  
• Select security option: SSL
• Username: <your email address>          Example: janedoe@wtrt.net
• Password: <your password>
• Outgoing mail server (SMTP): mail.wtrt.net
• Outgoing server port number: 587
• Select security option: STARTTLS (TLS)
• Make sure “My server requires authentication” is checked.
• Username: <your email address>          Example: janedoe@wtrt.net
• Password: <your password>

For assistance, please call (806) 364-3331, and ask for Tech Support.

We monitor our network, perform maintenance and make upgrades on a regular basis to avoid problems in our network. If you do experience a problem, please call us at 364-5611 or 611 as soon as you recognize the problem. Our friendly, experienced Customer Care and Installer/Repairmen will assist you as soon as practical.

Federal, state, and local governments may assess a sales tax, a surcharge or fee against certain services on your bill. These charges are over and above the rates we charge.

DSL is available in most every area we serve. WTRT has been upgrading its network, installing electronics that allow us to increase bandwidth (“speed”) to our members depending upon the length of the facility that serves your residence or business. We have also developed a 5-year Plan designed to take fiber optic cable, additional nodes and electronics further in our network. These improvements will allow us to serve all of our members with DSL at additional speeds. Call us at 364-3331 and we will determine the availability of the bandwidth to your residence or business.

WTRT offers customers several convenient ways to pay their WTRT bills:

In Person

You may pay your bill in person or place your payment in the drop box at the following Customer Care locations:

• • • West Texas Rural Telephone Cooperative
      3425 US Hwy 385
      PO Box 1747
      Hereford, Texas

• • • W T Services
      1010 Columbia
      PO Box 489
      Friona, TX 79035

• • • W T Services
      119 E. 4th
      PO Box 1817
      Hereford, TX 79045

By Mail

Send payment with bill remittance stub to:

• • • West Texas Rural Telephone Cooperative
      PO Box 1737
      Hereford, TX 79045-3331

By Phone

Call 364-3331 Monday through Friday from 8 AM to 5 PM to pay your bill via credit card.

By Automatic Draft (Receive 1% discount monthly!)

Call our Customer Care Representatives at 364-3331 Monday through Friday from 8 AM to 5 PM to set up the draft. Download the appropriate form and mail it to our business office

• • • WTRT Bank Draft Form
    • WT Services Bank Draft Form

On Line

On Line payment of your bill is available by clicking on the online bill pay tab in the upper right hand corner on every page of our website.